• Software / SaaS administration and troubleshooting (Google Workspace, MS Office)
• Remote Support tools (Bomgar, BeyondTrust)
• MS Office Suite / Google Workspace (Docs, Sheets, Slides, Drive)
• Hands on administration and support experience of identity solutions, such as Okta or Active Directory
• Experience with ITSM / ITIL processes
• Ability to coordinate and work with peers located throughout the US, Canada, Armenia, and India
• Proven dedication to enabling quality through continuous improvement
• Exhibits strong decision making and leadership skills
• Ability to provide superior support to remote users
• Excellent verbal and written communication skills (fluency in English)
• Ability to multi-task and manage multiple priorities
• Ability to deal with changing priorities to complete tasks in a short period of time
• Exceptional organizational and time management skills 
• Solid commitment to customer service with good initiative and follow-through
• Open to being on call for weekends and after hours

Useful Qualifications:

• Corporate mail administration (specifically Google Workspace – formerly G Suite)
• Microsoft Office 365 administration
• Firewalls and Security